Policies

NON-REFUNDABLE BOOKING FEE:

All formals, weddings and group bookings will require a non-refundable booking fee to be paid to secure the appointment.  The booking fee will be deducted from the total service price upon completion of the booking. Should the booking be cancelled, the booking fee will be forfeited.

 

CANCELLATION POLICY:

All cancellations will require at least 48 hours notice to avoid a 50% cancellation fee being added to your next booking.  ENVyou may, at our own discretion, wave the cancellation fee in extreme circumstances.

  

REFUND POLICY ON SERVICES:

At ENVyou we pride ourselves on providing the best possible service to ensure a happy client each and every visit. We will not provide a refund on any service.  In the case of a technician error, we may provide a complimentary service to rectify the issue.

 

REFUND POLICY ON PRODUCTS:

I want you to love your purchase. If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or store credit ONLY. Item must be in its original packaging and in perfect, unused condition. Unfortunately, shipping costs will not be refunded.  You will be required to cover the cost of shipping for returns.